In order to obtain your refund, contact customer service by phone or email and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send back the opened/unopened product to our fulfillment center at the address listed below, within thirty (30) days of the date you received the product. In order for your refund to be processed the opened/unopened product must arrive at our fulfillment facility within thirty (30) days of the date you received the product. You pay for return shipping. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

Return Address: 7130 Fulton Ave Apt 10 North Hollywood, CA 91605

If you are not 100% satisfied with your purchase, simply send it back within 30 days and we’ll refund the full cost of the item. Returns shall be mailed to the following address:

7130 Fulton Ave Apt 10 North Hollywood, CA 91605
support@firecozyfeels.com
800-674-0831

Shipping Policy

Thank you for visiting and shopping at firecozyfeels.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipping methods

Standard shipping (2-3 days) $9.99

Free shipping (5-7 days) $0.00

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We’re currently not charging shipping and handling for any orders.

Shipment method	Estimated delivery time
UPS	3-5 business days

Delivery delays can occasionally occur.

Shipment to P.O. boxes

firecozyfeels.com ships to addresses within the U.S

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

firecozyfeels.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

firecozyfeels.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Znet Capital Investments LLC
7130 Fulton Ave Apt 10 North Hollywood, CA 91605

1. Privacy Statement

This Website is owned and operated by Znet Capital Investments LLC. Doing Business As Znet Capital Investments LLC (“Company” “we” or “our”). We are committed to advising you of the right to your privacy, and strive to provide a safe and secure user experience. This Privacy Policy explains how we collect, store and use personal information, provided by you on our website. It also explains how we collect and use non-personal information. By accessing and using our website, you explicitly accept, without limitation or qualification, the collection, use and transfer of the personal information and non-personal information in the manner described in this Privacy Policy. Please read this Policy carefully, as it affects your rights and liabilities under the law. If you disagree with the way we collect and process personal and non-personal information, please do not use this website. This Policy may be amended or updated at our discretion from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or any changes in applicable law. Please note that this Privacy Policy addresses only our practices with respect to information we collect in the course of using our services

2. Personal Data Collection.

The categories of Personal Data we may collect, Control or Process pertaining to you and subject to applicable law, areas follows:

Personal Information: Name(s); nickname(s), gender; date of birth; age; marital status; government issued identification number(s); nationality; lifestyle and social circumstances; photo images; signatures; and personal appearance and behavior.
Contact Information: address; telephone number; cell phone number, email address; and social media profile details.
Financial information: billing address, bank account numbers; credit card numbers; debit card numbers, cardholder or account holder name and details.
Electronic Identifying Data: IP addresses; cookies; activity logs; online identifiers; unique device identifiers; and geolocation data.

3. Collection of Personal Information

We collect Personal Information about you from a variety of sources:

Directly from you in the ordinary course of business;
We collect or obtain Personal Information when you visit our Website purchase products from us. When you visit our Website, your device and browser may automatically collected and disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings , dates and times of connecting to a website and other technical communications information), some of which may constitute Personal Data.

Network and Information Security

We use reasonable efforts to prevent unauthorized release of or access to your personal data. However, we cannot guarantee that your information will not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others. If Znet Capital Investments LLC learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Znet Capital Investments LLC may also post a notice on the Site if a security breach occurs.

Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach, you should notify us at support@firecozyfeels.com. The security of your personal information is important to us. When you enter sensitive information (such as credit card information, billing address, phone number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

4. The Legal basis for Collecting and Processing your Personal Data.

We will not share, trade, or sell credit card information or Personal Information to any 3rd party without your permission.

We seek to collect or otherwise Process your Personal Data, for the following legal basis:

As necessary for compliance with a legal obligation under a contract with you;
As necessary for the detection or prevention of crime (including the prevention of fraud) to the extent permitted by applicable law;
As necessary for the establishment, exercise or defense of legal rights;
We have, in accordance with applicable law, obtained your explicit consent prior to collecting your Personal Data. This legal basis is only used in relation to collection that is voluntary in doing business with us and is not used for collection that is necessary or obligatory; or
Collection is necessary for reasons of substantial public interest and occurs on the basis of an applicable law that is proportionate to the aim pursued and provides for suitable and specific measures to safeguard your fundamental rights and interests.

5. Age Limitations

We do not direct our Website or Services to children under the age of 13. We do not knowingly collect information, including personal data, from children or other individuals who are not legally able to use our Website or services. If we obtain actual knowledge that we have collected personal data from a child under the age of 13, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of 13.

Phone: 800-674-0831

Email: support@firecozyfeels.com

6. Purposes For Which we may Use or Process your Personal Data.

The purposes for which we may Process Personal Data are as follows:

Signing up new clients; and compliance with our internal compliance requirements, policies and procedures.
Maintaining and updating your contact information where appropriate.
Marketing and promotional activities.
Providing you with information or assistance that you request from us;
Providing you with the services requested;
Notifying you about changes or additions to our products and services;
Monitoring and improving the quality of our services and products;
Quality assurance and training purposes;
Complying with our legal and regulatory requirements.

7. Disclosure of Personal Data

We disclose your Personal Data to other entities for legitimate business purposes including providing products and services to you, in accordance with applicable law. In addition, we may disclose your Personal Data to:

Your representatives as requested or authorized;
Governmental, legal, regulatory, or similar authorities, central and/or local government agencies, upon court order, request or where required, including reporting any actual or suspected breach of applicable law or regulation or our contractual agreements;
We may disclose the personal information we collect when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others.
Any relevant party, claimant, complainant, enquirer, law enforcement agency or court, to the extent necessary to respond to a court order, or in the exercise or defense of legal rights in accordance with applicable law;
Any relevant party for the purposes of prevention, investigation, detection or prosecution of a civil or criminal offence or the execution of civil or criminal penalties, including safeguarding against and the prevention of threats to public security in accordance with applicable law;
Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency’s request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.

8. International transfer of Personal Data

Because of the international nature of our business, we need transfer your Personal Data to our servers in the United States.

We transfer your Personal Data to other countries on the following basis:

Adequacy decisions;
Binding Corporate Rules; or
Standard Contractual Clauses; or
Other valid transfer mechanisms.

If you want more information about the safeguards applied to international transfers of personal data, please contact us at 800-674-0831

9. Data Security

We have implemented appropriate technical and organizational security measures designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, access in accordance with applicable law. We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your personal data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls. While we are dedicated to securing our systems and services, you are responsible for securing and maintaining the privacy of your password(s) and account/profile registration information and verifying that the personal data we maintain about you is accurate and current. We are not responsible for protecting any personal data that we share with a third-party based on an account connection that you have authorized. You are responsible for ensuring that any Personal Data that you send to us are sent securely.

10. Data Accuracy.

We take reasonable steps designed to ensure that:

Personal Data that we Process is accurate and kept up to date as necessary; and
Personal Data that we Process which is inaccurate and not necessary to retain is timely destroyed and expunged

From time to time we may ask you to confirm the accuracy of your Personal Data.

11. Data Minimization and Retention

We take reasonable steps designed to ensure that Personal Data in our systems is limited to that which is reasonably required to be retained in connection with our business purposes including those set out in this Privacy Policy. We may also choose to anonymize certain information you provide to us so that it can no longer be attributed to you if we would like to retain it for longer periods of time.

12. California Resident Rights.

California residents have the right to receive, once a year, information we’ve collected for their marketing purposes during the previous calendar year, and a description of the categories of personal information collected. In addition California residents have the right to know if we respond to do not track signals or cookies. We do not respond to such signals or cookies.

As stated in this Policy, you have agreed to allow us to collect information for our direct marketing purposes until you remove your information; and thus, you have agreed to this disclosure. California customers may request further information about our compliance with this law by sending us an email at support@firecozyfeels.com. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address.

13. Cookies and Technology Tracking.

We use cookies, pixel tags, web beacons, and similar files or technologies to collect and store the information we automatically collect about your computer, device, and product usage. We use the term “cookies” in this policy to refer to cookies and all such similar technologies that collect information automatically when you are using our Website where this policy is posted. We may Process your Personal Data through cookie technology. We use cookies on our website to enhance the experience while using the Website. Where applicable this Website uses a cookie control system allowing you on your first visit to the website to allow or disallow the use of cookies on your computer / device. The Website complies with recent European Union Member legislation requirements for Websites under such directive to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device. If you wish to deny the use and saving of cookies from this Website on to your computer’s hard drive, you should take necessary steps within your web browsers security settings to block all cookies from this website and its external serving vendors. If you continue to use this Website without taking action to prevent the storage of this information, you are effectively agreeing to this use.

Cookies are small files saved to the computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. The use of Cookies helps us analyze data about web page traffic and improve our website in order to customize it to the users’ needs. We use this information for statistical analysis purposes and then the data is removed from the system, removing, rejecting or limiting the use of cookies or other similar technologies might affect the availability and functionality of the website.

15. Log Files.

We automatically collect and store certain information in server logs the following:

Search activity when you use web search services (such as search queries) (“Search Data”).
Internet protocol address (“IP Address”)
The type of browser you are using when using our Services, including your browser’s “user agent” (e.g., Internet Explorer, Safari, and other browsers)
Device event information such as crashes, system activity, hardware settings, browser language, and the date and time of your request and referral URL
Your geographic location
The Domain name of your Internet Service Provider
The source of traffic acquisition
Date of traffic acquisition,
Views on landing page, clicks on an action button on landing page, order pages and abandonment.

16. Credit card Information

To the extent that credit card-specific information is collected at the Website and any of our affiliates and/or subsidiaries, said information will be kept in confidence and will not be shared with any third parties other than our e-commerce partners for processing your transaction (and consumer credit agencies) without your prior informed consent.

17. Protection of Your Information:

We value your privacy and trust. We want to assure you that we do not sell or share your information with third parties under any circumstances. Your data remains confidential and is exclusively used to provide you with our services.

Any use of this site is governed by the policies, terms, and conditions set forth below. Your use of this site, ordering goods or subscription to our publications indicates your acceptance of these terms and conditions. All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of Fire Cozy Feels (collectively “content”) exclusively belong to Fire Cozy Feels or its appropriate content suppliers or licensors and may not be used, copied , limited, modified, displayed, published, sold, publicly performed, distributed or commercially exploited, in whole or in part, without the prior written permission of Fire Cozy Feels or the applicable trademark holder. You may not use any meta-tags or any other “hidden text” utilizing any name, trademark, or product or service name of Fire Cozy Feels without Fire Cozy Feels prior written permission. In addition, the style of the Site, including all page headers, custom graphics, button icons, and scripts, is the service mark and trademark of Fire Cozy Feels which may not be copied, imitated, or used (in whole or in part) without Fire Cozy Feels prior written permission.
Reference to any products, services, processes or other information, by trade name, trademark or otherwise, which does not constitute or imply endorsement, sponsorship or recommendation thereof reserved by Fire Cozy Feels. All rights not expressly granted are reserved by Fire Cozy Feels. Violators will be prosecuted to the full extent of the law.

Copyright of Content
All Fire Cozy Feels customers are allowed to post messages, texts, files, images, photos, or other materials (collectively “content”) while you place a review. Anything you post to the Site or provide to Fire Cozy Feels is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as: authorship right) to Fire Cozy Feels without charge and Fire Cozy Feels shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. What’s more, all the Submissions posted on, transmitted through, or linked from the service, are the sole responsibility of the person from whom such Content originated. More importantly, you are entirely responsible for each individual item (“Item”) of Content that you post, email or make available through the service. Fire Cozy Feels does not control and is not responsible for Content made available through the service, and that by using the service; you may be exposed to Content that is offensive, indecent, inaccurate, misleading, or objectionable. Furthermore, the Fire Cozy Feels site and Content available through the service may contain links to other websites, which are completely independent of Fire Cozy Feels.

Order Acceptance
Terms of payment are within our sole discretion and unless agreed to by Fire Cozy Feels. Payment must be received by Fire Cozy Feels prior to Fire Cozy Feels acceptance of an order. Fire Cozy Feels is not responsible for pricing, typographical or other errors in any offer by Fire Cozy Feels and reserves the right to cancel any orders resulting from such errors. Charges will appear on your card as “Fire Cozy Feels”

Shipping Policy:
Order details are processed 3-5 business days after customer inputs their order and the initial charge is accepted. This is done to ensure the accuracy of the address and give time for customer service to contact the customer if the address comes back incorrect form our fulfillment center. Including processing and handling.

All deliveries are made by USPS.
All products are shipped within 3-5 business days from time of purchase.
If the product is ordered Saturday or Sunday it will be shipped the next business day.
Standard shipping 3-5 business days
Currently free shipping & handling.

Return and Refund
In order to obtain your refund, contact customer service by phone or email and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send back the opened/unopened product to our fulfillment center at the address listed below, within thirty (30) days of the date you received the product. In order for your refund to be processed the opened/unopened product must arrive at our fulfillment facility within thirty (30) days of the date you received the product. You pay for return shipping. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.
Return Address: 7130 Fulton Ave Apt 10 North Hollywood, CA 91605

We are unable to accept returns/exchanges if:
Item(s) were a final sale item
Please follow these instructions when completing a return or exchange:
Place unopened/opened items in a box with email confirmation/RMA# or original receipt and a note detailing your preference for either exchange or refunds. We cannot process an exchange or refund unless you provide return tracking information. Note: If the customer is within their 30 days the customer can return item(s) for a full refund.
Mail your package to:
Znet Capital Investments LLC
7130 Fulton Ave Apt 10 North Hollywood, CA 91605

Refunds
Refunds will be issued to the credit card used during your purchase, or in the form of store credit. Refunds cannot be issued to an alternative credit card, account, or payment method. Once we have received your returned item(s), we will inspect them and process your exchange or refund request within 48 hours.
If you have any questions, feel free to reach us any time at Fire Cozy Feels

ONE TIME PURCHASE:
When you order, you are paying only one of the prices below with free delivery. You will not be billed further and if you have any questions or concerns you can reach customer service by calling 800-674-0831. Your credit card will be billed as “Fire Cozy Feels” on your statement.

PRICING DETAILS:

Fire-Resistant Hearth Rug - $85.00
Ceramic Fireplace Logs - $250.00
Portable Fireplace Screen - $190.00
Ash Vacuum Cleaner - $220.00
Fireplace Cleaning Kit - $60.00
Log Holder with Tools - $150.00
Heat-Resistant Fireplace Gloves - $35.00
Premium Firewood Rack - $210.00
Electric Fireplace Heater - $350.00
Fireplace Tool Set (4 pcs) - $130.00
Wall-Mounted Firewood Holder - $180.00
Fireplace Bellows - $40.00
Cast Iron Fireplace Grate - $120.00
Decorative Fireplace Screen - $180.00
Fire Starter Kit - $45.00

Standard Shipping:
Your order will be shipped by USPS Standard Shipping, you will not be charged shipping on your order from Fire Cozy Feels. Your package will be shipped by USPS and will arrive in 5-7 business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times.
30 Day Refund Policy:
Opened/Unopened Merchandise can be returned within 30 days from delivery date to receive a full refund.
No Warranties
Fire Cozy Feels and the materials contained therein are provided without warranties of any kind, express or implied. You expressly agree that the use of the site, including all content or date distributed by or, downloaded or accessed from or through the site, is at your sole risk.
Fire Cozy Feels does not represent or warrant that materials in the site are accurate, complete, current, reliable or error-free.
Fire Cozy Feels is not responsible for typographical errors or omissions relating to pricing, text or photography. We cannot and do not represent or warrant that the site or its server(s) is (are) free of viruses or other harmful components, including content that is posted by third parties. You should use industry-recognized software to detect and disinfect viruses from any download.

About Modifications
Fire Cozy Feels reserves the right to change or modify any of the terms and conditions contained in these Site Terms, or any policy of the site, from time to time at any time and in its sole discretion. If Fire Cozy Feels decides to change these Site Terms or a Site policy, it will post a new version on the site and update the effective date set forth above. Any changes or modifications to these Site Terms will be effective upon posting of the revisions. Your continued use of the site following the posting of any changes or modifications constitutes your acceptance of such changes or modifications.

Create the Perfect Cozy Atmosphere with Fire Cozy Feels

About us

Warmth, Comfort, and Style

Products

Fire-Resistant Hearth Rug

Price 85.00

Ceramic Fireplace Logs

Price 250.00

Portable Fireplace Screen

Price 190.00

Ash Vacuum Cleaner

Price 220.00

Fireplace Cleaning Kit

Price 60.00

Log Holder with Tools

Price 150.00

Contact us

Location:

Email:

Call: